Demo

FAQ’s

 
Why can’t I find the price list on the website or anywhere else online?
 
Price lists differ from salon to salon and person to person. Prices are also subject to consultation depending on hair type: health, thickness, length and thus the reason why it would be best to receive a consultation in-salon. To request a price list for your desired salon, email marketing2@carltonhair.com.
     
Do all your stylists charge the same?
 
No, prices differ stylist to stylist and differ in level of expertise from stylist: normal stylist, senior stylist, executive stylist and master stylist, who all charge accordingly.
     
Does the salon take walk-ins?
 
Bookings are essential. Blow Dry Bar has a first come, first serve policy – no appointment necessary.
     
Which brand of professional hair colour does Carlton use?
 
Davines.
     
What kind of products do you offer for retail at your salon?
 
Davines, Corioliss, Tenacta, Haidreams, Janeke, Echo Centre, YS Park, Invisibobble, UKI.
     
How often should I get my hair trimmed if I’m trying to grow it long?
 
Every 6-8 weeks to remove the split ends. This will keep it healthy.
     
What if I’m unhappy with my hair or if my expectations were not met at the salon?
 
Please take it up with your stylist to fix your hair, or contact our complaints department here.
     
What training do your stylists undergo?
 
Full training at one of our Carlton Hair Academies for the International Diploma in Hairdressing accredited by City & Guilds, as well as training and refreshment courses in Davines home care and colouring. The Cutting Journey offers courses in cutting. Attendance at seminars and workshops by internationally-acclaimed trainers in cutting and colouring from Allilon.
     
Can I have my hair coloured if I’m pregnant?
 
It is a personal choice. The colour does not penetrate the scalp or get into the bloodstream. The only risk sometimes in pregnancy is that the hormones can affect the condition of your hair.
     
What different hair colour options do you have?
 
Davines Mask permanent and semi-permanent colour conditioning system, Davines A New Colour ammonia-free colour, and Flamboyage and foil highlights.
     
What is the difference between Flamboyage and foil highlights?
 
Foil highlights are classic from roots to ends long with even colour. Flamboyage is more of a technique, either to create a more natural look or a trendier uneven look.
     
What in-salon treatments do you offer?
 
Replumping Moisturising Treatment R200
Nourishing Reconstruction Treatment R350  
Minu Colour Locking Treatment R200
     
ADDING MICRO MIST TO YOUR TREATMENT
 
By adding the advanced technology of Micro Mist to your treatment, you will allow for deeper absorption of the treatment. The hair shaft is activated and opened, whilst the treatment is locked deep within.
Replumping Moisturising Treatment with Micro Mist R350 
Nourishing Reconstruction Treatment with Micro Mist R500
Minu Colour Locking Treatment with Micro Mist R350      
 
What kind of Hair Extensions do you offer and can I bring my own?
 
The best quality Hairdreams real hair extensions. Only Hairdreams may be applied in our salons by one of our trained stylists.
     
Do you have the Brazilian treatment, and is it safe?
 
Yes, Marcia Teixeira® Keratin Treatment Soft Chocolate and Soft Treatment products. Recent testing revealed that both products contain levels of formaldehyde which are well below the legal standard.
     
Can I colour my hair after having the Brazilian treatment done?
 
Yes, using Soft Treatment or Soft Chocolate Treatment, the hair can be coloured at any time after the treatment is done.
     
Can I have the Brazilian treatment if I’m pregnant?
 
Even though the chemical components in our products are very low, we recommend that pregnant women (especially in the first and last trimester) and children under the age of 12 avoid the process.
     
How is a Brazilian treatment different from a chemical relaxer?
 
The Brazilian Keratin Treatment is a low pH (acidic) product that does not soften, swell the hair shaft or break the natural disulphide bonds of the hair like high pH (alkaline) relaxers and straightening treatments do.
     
Can the Brazilian treatment be performed over Japanese straightened or relaxed hair?
 
Yes, any kind of previously chemically treated hair, as long as the scalp and hair are healthy enough.
     
Can the Brazilian treatment be done on highlighted hair?
 
Yes, as long as scalp and hair are healthy enough to do the treatment.
     
Can the Brazilian treatment be done on virgin hair?
 
Yes, but the treatment does not last as long on virgin hair as it does when performed on previously coloured or chemically treated hair.
     
Can I wash my hair after the Brazilian treatment has been done?
 
Yes, you can wash your hair the same day.
     
How long will the results of the Brazilian treatment last?
 
Results will last from 6 weeks to 5 months depending on the client’s hair and the client’s home maintenance habits.
     
What shampoos should be used after getting the Brazilian treatment?
 
Make sure you use a sulphate free shampoo. We recommend the Davines Essentials Nounou, Love Smoothing and OI ranges.
     
Free Blow dry when downloading the Carlton Hair Mobile App FAQ’s
 
Does the free blow dry include a wash as well?
 
Yes, you receive a free wash with the free blow dry.
     
When is the free blow dry available?
 
It is available all days and at all times (in trading hours).
     
When do the vouchers on the mobile app expire?
 
The vouchers expire 1 year from date of issue.
     
Do I have to make an appointment for the free blow dry?
 
You do not have to make an appointment to use the voucher. Keep in mind it works on a first come, first serve basis.
     
Can I make a hair appointment by messaging on the mobile app?
 
Yes, you can. If you want to make an appointment, please give a 24 hour notice on weekdays. Unfortunately, we do not respond on weekends.